Work Readiness Training
As businesses face the challenge of replacing retiring baby boomers, they are finding that they may be able to teach their employees the technical skills to do a particular job, but they are unable to teach the intangibles that make an employee reliable, accountable, and adaptable. Computer proficiency is ineffective if the employee can’t get to work on time or at all. Even a retail outlet with well trained employees is losing ground when turnover reaches 100%.
While not generally found in job descriptions, without these basic life skills, it is difficult to succeed in a job. These work readiness skills include:
- Effective customer service, internal and external
- Proper workplace behavior
- Adherence to work schedules
- Respect and communication with fellow employees
- Understanding that a company must make a profit
- Appropriate wardrobe and hygiene
- Personal financial stability
- Commitment to long term employment
The Goodwill Jobs Campus will have the classrooms, resources, and credentialed soft skills curriculum, Goodwill Works, to provide training on a customized basis to employers. Goodwill Works is a “soft skills” program focused on the skills, abilities and traits that pertain to personality, attitude and behavior rather than to formal or technical knowledge.
Each of the following areas can be designed to meet individual employer and employee needs:
- Career Development training includes dependability skills, job search, job retention, and career advancement.
- Interpersonal Skills training includes social interaction, customer service relationships, cultural transition, conflict resolution, leadership development, negotiation, citizenship skills, team building, and self presentation skills.
- Life Management Skills training includes adapting to change, making good decisions, money management, activities of daily living, and use of community resources.
Click here for more information on how to contribute to the Building Goodwill Campaign.
|
